Shipping + Returns

Timeframe

Depending on your order items and your event date, the turnaround time can range between 2-6 weeks, or if agreed to between us, be delivered closer to your event date.

During peak periods (September - March) timeframes may be extended. Please always get in touch if you have any concerns or queries . 

Guidelines:

• Generic (non-customised items, e.g. table numbers, gifting signs): 2-4 weeks
• Custom items, e.g. welcome signs, table seating signs, fully custom signs: 4-8 weeks 
• Allow an additional week for large orders

These are estimated guidelines only. 

We will be taking a holiday!

We will be away between May 13th - June 24th, 2020. The shop will remain open and orders can be placed for weddings and events occurring mid-July and later. All orders will be fulfilled in the order they are received.

Please reach out if you have any questions before this time. 

Shipping

As a guideline, deliveries within metro Melbourne will take 1-2 days, and deliveries to metro areas of the eastern Australia will take 2-5 days and to the western metro areas 5-9 days. For all rural areas, please allow an additional 2-3 days.

If you are unsure whether you will receive your item in time for you event, please get in touch. 

We will ship your order in accordance with the delivery address supplied with your order. We are not responsible for shipping to incorrect or outdated addresses. You will be responsible for any redelivery fees.

International Shipping

We do not ship outside of Australia. 

Fast Track / Rush Orders

We get it, life gets in the way sometimes. We do take on a limited number of fast-track orders based on the current workload.  An additional fast track fee of 20% - 50% applies (minimum fixed fee is $35.00) depending how quickly you require the item(s). An individual quote will be supplied for fast track queries. 

Delivery

All our products are couriered carefully for delivery, and you will receive your unique tracking number via email as soon as it has left our HQ.

Please note, we cannot deliver to PO/GPO/Locked Bag addresses. Where re-delivery is required, this will be at your expense.

Returns, Exchanges + Cancellations

As our work is all made-to-order and in many cases highly customised, please choose carefully as there are no cancellations, exchanges or returns. We assign a certain number of orders per month, therefore any cancellations will result in an unrecoverable loss.

If the item have received is faulty, damaged or an error has been made on our behalf, please notify us via email hello @foxandhart.com.au within 48 hours of receiving the item along with photographs of the product and packaging, and we will replace the product(s) for you at our discretion.