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Custom Orders
Thanks for dropping by as you plan for your wedding or big event! At Fox and Hart, we love getting creative to produce one-of-a-kind signage and sharing more of our designs for your special day.
As many of our items are made-to-order, please read through the following custom order process and FAQs to help answer any questions you may. We like to think we can mind read.
Covid-19 Update
As we have seen in the last 6 months, from time to time there will be shipping delays due to staff shortages across the delivery network. If you have any concerns, please reach out to understand current disruptions.
Store Holiday Closure
We are currently closed so our head designer and owner, Lisa, can get married after waiting 2 years due to Covid. You are welcome to continue to place orders, however these will be processed from the 8th June 2022 and based on the order of purchase.
It's encourage that you leave your event date with your order.
If you have enquiries or after a quote for wedding later in the year, please email hello@foxandhart.com.au stating your event date in the subject, along with all the signage and stationery requirements including quantities, dimensions, colours for acrylic and text colour.
Custom Orders
How does the custom design process work?
- We jam on all the details you’re after for your event signage and stationery and prepare a quote. If you’re ready to hit go, we’ll send through an invoice.
- Once an order is in and it’s time to work on your signage, we’ll send you proofs to review, if applicable (seating signs and complete custom orders only).
- We then letter and ship your order whilst you kick your heels up and enjoy the lead up to your big day.
Please allow a minimum of at least 4 weeks for any custom orders. Fast track fees apply for orders required within 4 weeks.
Simply fill in your thoughts on our MADE-TO-ORDER REQUEST FORM and we shall be in touch within 48 hours.
What can you custom design?
Because of the made-to-order nature of our business, we can custom design the wording, materials, colours and size (up to A0 size for Melbourne pick ups and up to A1 for shipping within Australia). This is what lights us up, so get in touch and we can bring your ideas to life.
What if I don’t have all the details finalised yet? For example my guest lists, table number quantities or menus?
We take a 50% deposit upfront to secure your booking and once you’ve confirmed these details, we will invoice you the final balance. Without a deposit your job is not confirmed.
I found this sign I like, can you make one like this for me?
We love that you’ve found something you like, however we respect other designs as much as we want others to respect ours. We can use your reference images as inspiration only, and we will add our own spin, our own calligraphy styles etc. If you are looking for a direct copy, then we are not for you.
There’s a sign you posted on Instagram / Facebook page but I can’t find it listed on your store - is this available for sale?
Please let us know which sign you like and we can provide a quote for you.
I have my own artwork, can you create this onto a sign?
Yes, if you send through your artwork, together with the dimensions and other details, we can provide a custom quote for you.
I have a business, can you create my logo onto a sign?
Yes, if you send through your artwork, together with the dimensions and other details, we can provide a custom quote for you.
Seating Signs
All seating sign orders are required at least 4-6 weeks out from the wedding date and the final guest list is to be received by email no later than 3-4 weeks out. For orders required sooner, we do take limited fast track orders - additional fees will apply.
Once an order is place, you will be supplied with a digital draft and allowed 1 change.
Any changes thereafter to the design, including any guest or table number changes will incur a $35 amendment fee.
How do I provide my guest lists and details to you?
Email the guest lists in Excel format. or table seating signs please send full names (if choosing to use full names) in single cells
Proofs + Approvals
Will you supply a proof?
Proofs are only supplied on custom orders (where an element is to be customised) that have been submitted and paid in full, and never before. Welcome sign proofs will only be supplied upon request. All other items where there is no customisation will be designed as per product listing and descriptions (e.g. table numbers, cards signs, wishing well signs etc.). We will supply a proof when your order is scheduled to be worked on.
Proofreading, Amendments + Approval
Whilst we endeavour to ensure we have correctly drafted up your signage and requirements, we are only human and mistakes happen. We will happily correct any errors made on our behalf However we hold no responsibility for typographical errors, spelling mistakes or incorrect information that was provided to us.
We allow one textual change for each custom sign and any further amendments will attract a $35.00 design fee. Please review drafts thoroughly and approve via email.
All proofs need to be approved within 72 hours or it may delay production and shipping. We are not responsible for delays and you may be required to upgrade to express shipping services.
General
Lead time for off-the-shelf / non-custom items?
The approximate lead time is 2 weeks on items that you see online that do not require any customisations e.g. Cards and Gifting signs, table numbers etc.
If purchased with custom or with multiple items, this may take longer, as all items are made-to-order.
This lead time does not include shipping time.
Please always enter in your event date into the comments for reference and to make sure we don't miss your event.
When is the best time to place an order for my wedding?
We suggest between 3 - 9 months out from the wedding.
For items that require confirmation of guests and quantities, we take a deposit to secure the booking. We cannot always guarantee we have the capacity to fulfil the orders within 1 month of the wedding.
Can I choose my own font?
All our work is hand-lettered and custom designed using the freehand calligraphy styles of our head calligrapher. This is what makes us so unique and therefore will make your sign unique!
There are a few styles that we typically work with; classic, modern and with and we are always up for a challenge of creating something special. All things lettering and calligraphy are our jam.
How are the signs made?
We use a premium quality acrylic ink to hand-letter directly onto acrylic sheets that are cut to size. See details above regarding any calligraphy or font styles.
Do you make decals or print?
We are able to offer decals on wishing wells and selected signs. Quotes will be supplied upon request.
Do you sell the acrylic panels on their own?
We do not sell the acrylic material on its own.
Do you sell the wooden stands on their own?
Wooden stands are only available for sale with the purchase of our acrylic signs.
Do you sell different colour wooden stands?
There is a minimum order of 10 units to purchase black or white painted wooden stands. These are an additional $1.50 each. Please get in touch for further information.