FAQs

Custom Orders

At Fox and Hart, we love creating custom orders - If there’s something you’ve seen or you’ve got an idea, let’s chat to see if I can help.

For all custom orders, you’ll receive a draft to ensure you’re happy with the design. I’ll allow for a couple of minor adjustments in the drafting phase and always send you a final image of the completed sign. Where I don’t receive approval of the completed sign and the date of the wedding or shipping date is approaching, I’ll make the executive decision to ship this out.

If you’ve changed your mind on the design or require a change outside of the scope of works, an additional $35 design fee will apply.

 

Care Instructions

Each and every sign is hand made with love and as such, when received, they also need love. Avoid placing items on top or against the signs where the lettering can be scratched and take care transporting them. If possible, keep the signs in the packaging they come in and keep away from sunlight, heat and water.

To clean acrylic, use a clean damp soft or microfibre (recommended) towel to lightly wipe over.

 

Shipping & Delivery Times

As a guideline deliveries within metro Melbourne will take 1-2 days, and deliveries to metro areas of the eastern Australia will take 2-5 days and to the western metro areas 5-9 days. For all rural areas, please allow an additional 2-3 days. If you are unsure whether you will receive your item in time for you event, please contact me.